Client Policies

At Aspire, we’re an open book.

We list out our client policies both in our contracts and here for any of our clients or prospective customers to see. This allows us to communicate openly and effectively with our customers, reduce confusion, and keep everything equitable for all our clients.

Below, we go through the policies and write out everything in clear language so everyone can see and understand. If you have any questions, ask us! A slightly more detailed version of this is also available to all clients in your Scope of Work.

Additional Work Requests

Any contracts are designed to encompass the entire scope of work on a per-project or monthly basis.  Any work requested not within the scope of work and deliverables listed will incur an additional scope of work and pricing.  Aspire has the right to refuse extra work at any point.  Any additional scoped work will need to be paid-in-full at the signing of the additional contract.  Additional work may not be exchanged for contracted work.  Excessive additional work requests will result in a breach of contract. 

Additional Billable Work

Any billable work completed within business hours Monday- Friday 9am to 5PM will be charged at $175 an hour. Any “emergency”, night work, or weekend work will be charged at $225 an hour. Any expectation of work outside normal business hours must be clearly written into the contract.

Breach of Contract and work stoppage

Aspire Marketing Agency will stop work if payment is not received (21) days after the due date until payment is submitted.

This contract may be considered breached under these circumstances:

  • Excessive late payments, or time without payment

  • The client tries to terminate a contract against the terms

  • The client tries to change the scope of the project without renegotiating the terms or having an additional contract.

  • Excessive communication from any client owner, an employee that is not listed as the singular contact

Creative Control

Client input is welcome via the new client questionnaire and during strategy meetings. Aspire Marketing Agency will have the freedom and control to ultimately design strategy and create deliverables based on the applied contract. Aspire Marketing Agency has best practices, processes and procedures for each deliverable that they will adhere to.

Client Communication

In order to maintain equitable business practices to all stakeholders, all communication should default to email correspondence. Unless specified during onboarding and written into the contract, text messages, calling, and messaging otherwise should be kept to a minimum.

We understand that some exceptions to this rule will be necessary due to an event or a timely update. However, communication other than email correspondence will be kept to a minimum and limited in scope.

Deliverables Timeline

Once a contract starts, Aspire will be granted 14 days to establish accounts, plan strategy, and establish proper communication before any deliverables are due.

Late Payments

The organization will be invoiced for the next month on the 21st of each following month. Payment is due Ten (10) days after the invoice date.

Payments not made by the 10th of the month will incur a 3% late fee.

Ownership of Deliverables

The client is to own all deliverables in perpetuity as they are delivered. Aspire Marketing Agency shall be given the right to use deliverables for marketing and training purposes in perpetuity.

Single Contact Requirement

Unless specifically prescribed in the scope of work, Aspire Marketing Agency will be given a single point of contact for all marketing communication. This should be a person in a leadership role at the partner organization and have the authority to make decisions on behalf of the company.

Termination of Contract

Aspire Marketing Agency and the Client may terminate the contract with 60 days’ notice. All deliverables and payments will be required to be completed for the remaining 60 days. Written notice of Termination must be provided.