Frequently Asked Questions

We’re based out of Blacksburg and Christiansburg, Virginia, but we work nationally and travel all over for projects. Most of our clients are regional or statewide. Outside of the New River Valley, we simply bill for lodging and travel costs at standard rates.

Contact us to schedule a meeting. We’ll discuss your needs and then provide a detailed Scope of Work covering all deliverables. Once you’re happy with the terms, sign and pay the required deposit. We’re currently booking about two months ahead, so it’s important to schedule with us soon.

No. Many of our projects are one-time. Others naturally evolve into monthly work if it’s the right fit. Even our monthly contracts have very short terms if you want out. We want to work with clients who want to work with us.

If you’re looking for a long-term partner that values honesty, communication, and measurable growth, there’s a good chance we’d be the fit for you. We aren’t the cheapest option and we’re upfront about that. We do some of the best work in the region and believe every project should reflect that.

We’ve hit our stride with clients who want to grow and transform communities while they do it, including construction companies, healthcare providers, tourism companies, and more. Our most successful partnerships are with owners and businesses who want to grow but don’t have the time to handle their marketing or hire in-house staff.

Our pricing page lists starting prices for websites, photography, video, SEO audits and accessibility audits. Every contract is still customized to each client, so contact us for a quote and we’ll help you find the right scope for your budget. We offer discounted rates for nonprofits. When setting a marketing budget, look at your industry average and your direct competitors, then decide how aggressive you want to be.

Most of our small business websites are built on Squarespace. It’s stable, user-friendly, and included in our Small Business Website package. We’re also comfortable with WordPress, Duda, and custom systems. Already have a site that needs work? We can troubleshoot and improve it rather than starting from scratch.

Most website projects wrap up within about six weeks of our kick-off meeting. If you’re on a tight timeline, let us know. We can get a landing page live quickly and build out the rest once you’re up and running.

Our goal is to hand you a website you actually know how to use, and we make sure you’re equipped to handle most updates yourself. If you’d rather not, we can set up an ongoing support agreement, handled directly or through one of our partner agencies.

We start with a project to get your site to a clean bill of health: fixing technical issues, optimizing content, and making sure everything is set up correctly. From there we use industry-standard tools and analytics platforms to build a strategy tailored to your business, and typically move into a monthly retainer.

A typical branding project includes a logo, brand guide, and communication guide: everything you need to show up consistently. We’re not the cheapest option in the area and we’re upfront about that. Branding is quoted per project based on scope, and we’ll help you choose the right fit for your budget.

Yes. Most of our photo and video work is standalone. We’re here to supplement your team, whether that’s a single shoot or a one-off video project.

Absolutely. Some of our best work has been with regional nonprofits. We offer discounted rates for nonprofit organizations and bring the same level of care and quality we give every client.